I gave up on any expectation of Empire Today making things right. And if you would like your carpet replaced, hand over another three thousand and our salesman will sell you another defective carpet with a smile on his face as he convinces you that you are buying the best quality carpet for the best price in the world. We WON'T be calling them. Not everyone in the company is bad. His response, “do whatever you want to do.” MY ADVISE – DON’T USE EMPIRE TODAY. Friends of a friend had their Credit Card stolen from an Empire Today rep about 3 years ago, but we didn't hear about that until after install had begun.
I told him I am trying to compare carpet quality and he just says well, this is high quality and has a 10 year warranty. They rushed us through so much that we never took the time to investigate or look around because they install the next day. I stayed home to be the older-than-18-year-old to help with the installation. The carpet was installed in my basement the next day for almost three thousand dollars. Is it always possible to make everyone happy, No. We still work with every customer and offer the best solutions as well as listen to theirs resolution so that we can do what is best for our customers.
Additionally, Home Depot …
Another sales pitch we got was that all installers are employees, not subcontractors and therefore we would be more secure with them in our home and the company would stand behind any problems.
Then I tried to escalate it, but still people didn't call me back or follow through. Our neighbors used Empire two years ago and had no problems, as did a co-worker and no problems.
I am from Chicage and actually did business with Empire many, many years ago.
And, finally, the estimate from Empire is quite a bit higher than the estimate from HD - the HD estimate also includes higher quality padding sealed in plastic (good for spills or animal accidents), and I feel that there is more information about the carpet quality.
I had a couple of little concern, so I called the company and they sent a man out to take care of it the NEXT day. He said he would “look into it and call sometime next week.” I told him I was very disappointed with the way I was treated and being treated by Empire Today and was going to inform his endorsers, sponsors and potential buyers of my experience. I thought I'd do some research before we considered giving them a call. I also advise everyone to steer clear of Empire Today!!!
This went on for weeks, and weeks, with NO one every showing up at all. Instead of getting upset about issues just CALL them and they will always take care of you quickly and professionally. I paid for my mistake with the selection of Empire Today. Updated daily, it takes into account day-to-day movements in market value compared to a company’s liability structure. The Sales Person is very knowledgeable, polite and professional. Let's dig into it and see if we can make some sense of the price match policy at Home Depot. We can assure you that your experience is not what we expect for our customers. I will let ya know how that works out for me :-/ I cancelled immediately and put in a complaint about the rep. The company was founded on February 12, 1963 and is headquartered in Stellarton, Canada.
Details were missing from the Empire salesman. it is now Monday morning and have been given the runaround for the past 3 hours.
So about 2 weeks later installation was commencing and all was done except for approx 1.5 along livingroom wall, when the installer stated he must stop as the rest of the carpet was from a "different dye lot" and would need to order in new carpet again.
All the carpets at HD have wear or performance ratings and "face weights" and I was told that all carpet should have these comparable numbers (industry standard).
I was told this enclosure had a "Lifetime" warranty, however, we cannot chance their shabby workmanship much longer without fear of it ruining our bathroom even worse. Registration on or use of this site constitutes acceptance of our They apologized to me too, but it's their actions that count. But we do try.
I am not going to say that I had the same experience as many of the previous messages convey. Unfortunately my attempts to correct any of the multitude of discrepancies were ignored. The carpet was installed a few days later since we could not be home the next couple of days. I'm picturing scummy, self made guys with Rolex's and lots of gold jewelry.
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