I went to the front desk asking to be moved it was so bad, I lost my great view but didn’t care, I didn’t even unpack. I would NEVER recommend this hotel chain as they sure do not have good customer service! The Sheraton Hotel corp comes with a fine reputation and with that comes the responsibility that guest items will NOT BE STOLEN! I am appalled at the lack of concern from the Sheraton and the lackadasical attititude over this and apparantely I was not the only one who has fallen there. popcorn ceiling had pieces of tape and staples in it from some ones party decorations possibly and water stains. Claudia Carpenter, 1043 E. Simmons Street, Tucson AZ 85719. There is absolutely no doubt in my mind that this kid was purposely ignoring my drink order and had no intention of getting anything I order in a timely manner. I asked to speak with a manager, whose name is Blessing and he handled the situation and got us in a room and apologized for their behavior.I paid $562.00 for a stay at the Sheraton Suites in Houston, Texas on 2400 West Loop South from July 1-5, thinking that I was going to be at a 5 star hotel as advertised. Im looking for another warm hotel and I want my money back! I am still being told they don't have it and can't find it. If you are selected for an interview and have an accommodation request arising from a disability or otherwise, please call Please make your needs known in advance of the interview. The manager acted like it was nothing, and offered to refund our room and put us in a lower class hotel by a busy area where loud youngsters would have kept my 3 kids up all night (one was sick). I told her "with my disability there is no way I could sit out there for 6 hours". I have never been scared in a hotel before. A second person said something the morning we left. No! The heat box remained on 90 all night and the vent felt like cool air. I called the desk about the TV issue I said I wanted to speak to the management. If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400. I immediately called upon arrival home and was told they were not found YET--- if the room was cleaned they were found due to the fact that I left them right in the walkway - I have called the hotel many many times and have not received a call back --- this is unacceptable and I am very displeased and want to receive my sandals back or money to buy a new pair - unless the room is sitting untended to for 5 days my shoes were found - I will never stay at your establishment again --- I travel quite often and have left items behind and always not only received a call back but also the items!!!!!!!!!!!!!!!!!!. Arrived on February 4th and at check-in was asked for my license and credit card. Well, she did not, She partically comped the room my husband and were in and not the other two rooms and several months later another bill for $25 showed up on our cc statement from them. We were led to believe this was a 4 star hotel, but the lack of basic services and lack of tending to the most basic of details causes me to doubt that Corporate is fully aware of how this hotel is being operated. No one calls me back, emails are read but no one has replied. Got up the next morning to go on a all day group tour and came back had dinner in the restaurant on site. There were two nights that hoodlums were allowed to run and act like savage animals in halls and around the pool area.
I had a horrible experience dealing with one of the managers Karen Williams who lack all professional customer service skills. We had the most dismissive uncooperative front desk women who wouldn't even check to see if a room was available. We couldn't have been happier to leave. They kept my money after I canceled and am still trying to recoup it. "You where a guess at one of our resorts and we have a special offer for you!" It acutally took 37 minutes to get from the lobby to the 11th floor. I'm NOT happy and would like to speak with someone other than the staff here. I took my son and walked down to the guest service desk to notify them of the bed bug infestation.
Black People do not stay here, they think we all look alike.We stayed at the Sheraton Hotel in Greensboro, North Carolina . We checked in Sept 25th and checking out the morning of Sept 30,The sheraton in san diego ca. Black mold is running thru-out (room 1104). I was told by several people it could not be found. I spent a lot of money for one night stay to make sure my family had good accommodations and everyone had a bed to sleep; and yet, it felt like I had booked a $30 room at a cheap hotel in the middle of nowhere.my son is stuck in NY and your hotel is making them leave!!! I called desk staff and told them again and she said they would have it reset. that's $424.94 more than I was originally quoted. I thought that maybe he just got bit my a couple of mosquitoes and didn't think anything more about it.
I am scarred with this experience. At 200 dollars plus a night I was very disappointed. I am staying at the Sheraton Gateway, 1900 Sullivan Rd., College Park, Georgia, 30337. and My eldest daughter was with me when she said this and that she would comp all the rooms we had (3). Not yet reimbursed, no compensation. I WILL NEVER STAY AT A SHERATON AGAIN.I was at Sheraton hotel in mar khan Ontario on December 19 and 20 I forgot My gold chain on the night table I call back the next day and they told nothing was found and that is it not investigation or nothing now my chain is gone I know somebody took it but My wonder is what type hotel is this that you forget something and there not honest to give it back I will never return to Sheraton hotel I am at Sheraton Alexandria.
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